Privacy Policy
Introduction
Welcome to The Ecom Agency (“we,” “our,” or “us”).
Your privacy is important to us. This Privacy Policy explains how we collect, use, store, and protect your personal information when you visit theecomagency.ca or engage with our digital marketing, eCommerce management, or consultancy services.
By using our website or services, you consent to the data practices described in this Policy.
Information We Collect
We may collect the following types of data:
A. Information You Provide Directly
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Contact Information: such as your name, email, phone number, and company name when you fill out a contact form or request a consultation.
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Business Information: including details about your brand, online stores, or advertising accounts (e.g., Amazon, Walmart, Google, Meta, LinkedIn).
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Payment Information: limited details needed to process service invoices (handled securely via trusted payment processors).
Information Collected Automatically
When you visit our site, we may automatically collect:
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IP address, browser type, device, and operating system
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Pages visited, time spent, and referring URLs
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Cookie and analytics data (via Google Analytics, Meta Pixel, and similar tools)
Information from Third Parties
We may receive information from advertising and analytics platforms, such as Google Ads, Meta Ads Manager, Amazon Advertising, or LinkedIn, to assess performance and provide reports.
How We Use Your Information
We use your data to:
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Deliver and improve our eCommerce and marketing services
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Communicate project updates, reports, and proposals
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Manage payments, invoices, and client accounts
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Measure ad performance and optimize campaigns
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Send marketing or educational materials (only with your consent)
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Comply with applicable laws and prevent fraudulent activity
Sharing of Information
We do not sell or rent your personal data.
We may share limited data with:
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Service providers (hosting, analytics, payment processors, and CRMs)
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Advertising partners for tracking and optimization
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Legal authorities if required by law or to protect our rights
All third parties are contractually obligated to handle your information securely and lawfully.
Cookies and Tracking Technologies
Our website uses cookies and pixels to analyze traffic and improve user experience.
You can manage or disable cookies through your browser settings. However, disabling cookies may affect website functionality.